Frequently Asked Questions

When can I move in?
Move in today!  In Schenectady 24/7 or Daily at our indoor Gloversville location.

Do you charge an ‘Administrative Fee’?

No! Not at Side by Side Storage. Only a security deposit refunded to you when you leave the unit clean and undamaged; just like an apartment.

How much notice needs to be given when I move out?
Please give us 30 days notice. Often there is a wait list for many unit sizes.

What type of documentation do I need to provide in order to rent a space?
A Government issued form of ID (example: driver’s license, state id, or passport) must be provided.

faq_imgDo I need to sign a long-term lease?
Not at Side by Side Storage. We rent month-to-month. If you know you’ll be needing long-term storage call us for your best pricing.

What about insurance?
If it’s worth storing,  it’s worth insuring and protecting against the unexpected. We offer low cost insurance options for your unit. Ask one of our storage professionals for more details or just select it when renting at the Kiosk.

How do I make a payment?
Sign up for No Late Fee Guarantee auto-pay program using your credit/debit card. You may also make a payment by mail, (Side by Side Storage, 19 Grove St., Gloversville, NY 12078), at the Insomniac™ Kiosk service center, or on this website.

What forms of payments do you accept?
Checks, Cash, Money Orders, VISA, MasterCard, Discover, or Diners Club.

How do I know how much storage space I will need?
Use our Storage Calculator or speak with one of our knowledgeable storage professionals.

Do I need to bring my own lock?

As a way of saying welcome, we provide complimentary disc locks for all our new move ins in Schenectady.  These locks are new in the package, anti-pick resistant and are super secure. You may also use your own. Mention you read it here, and get a FREE lock when you rent in our Gloversville location.

Are there any items that I am NOT able to store?
Please NO FOOD, Liquids, Explosives,  Toxic materials, or any Illegal substances.  Please contact us if you have any questions about specific items.

Can I view the facility and storage spaces?
Absolutely. Just call 518-584-3604 or 518- 725-3000 to arrange a complimentary tour of our facility.